Privacy Policy

Last Updated: 24th July 2024.

1. Introduction

Welcome to Smith & Abbott Estate Services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [insert website URL] or use our services. We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly and in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, and address.
Technical Data: IP address, browser type, operating system, and browsing behavior.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences for receiving marketing communications and your engagement with them.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide and Manage Services: Including responding to your inquiries, processing transactions, and delivering the services you request.
To Improve Our Website and Services: Analyzing usage data to enhance user experience and functionality.
To Communicate with You: Sending updates, promotional materials, and important information related to our services.
To Comply with Legal Obligations: Ensuring compliance with applicable laws and regulations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given consent for us to process your data for specific purposes.
Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
Legitimate Interests: Where we have a legitimate interest in processing your data that is not overridden by your rights and interests.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.

5. Data Sharing and Disclosure

We may share your personal information with:

Service Providers: Third parties who assist us in delivering our services, such as payment processors and IT service providers. They are required to comply with data protection laws and handle your data securely.
Legal Authorities: If required by law, regulation, or legal process, we may disclose your data to governmental or regulatory bodies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We will securely delete or anonymize your data when it is no longer needed.

8. Your Rights

Under data protection laws, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: Request restriction of processing your data under specific circumstances.
Right to Data Portability: Request a copy of your data in a structured, commonly used format for transfer to another organization.
Right to Object: Object to processing of your data based on legitimate interests or for direct marketing purposes.